Terms & Conditions
- The order minimum is $35. If you fail to meet this criteria a processing fee to reach the minimum will be added to your order. To avoid this fee, simply add more items to your order (for example extra tips, nozzles and seals).
- RMA# MUST APPEAR ON ALL SHIPPING DOCUMENTS, RETURN LABELS, AND/OR PACKING SLIPS. DO NOT WRITE # ON BOXES.
- ALL returns require an RGA number. Please call us to request a number for all returns.
- No returns after 30 days from our Invoice date.
- All returns must be sent within 10 days of RMA issue.
- Re-Stocking charge of 25% on all authorized returns.
- All shortages or damaged goods MUST be reported to us within 48 hours after receipt.
- Items in original packaging must be returned in the original packaging. Packaging must be free of damage or repackaging fee may apply.
- Parts will be inspected upon return to JN Equipment.
- Incomplete returns will not be eligible for credit.
- Returned items MUST be unused and must be in original, salable condition without cosmetic or other damage of any kind to be returnable.
- You may wish to take a digital photograph of any item being returned so you can prove any damage was the return carrier’s responsibility.
- JN Equipment will not issue credit on damaged parts.
- It will be the responsibility of the shipper to file a freight claim with the carrier to seek reimbursement.
- Please insure your shipment.
- Email the tracking number for your return to firstname.lastname@example.org.
- Build to order units cannot be canceled or returned once the build has started by the manufacturer.
- There are no returns on electrical parts.
- Some parts may not be refundable unless they are defective.
- It is the decision of JN Equipment to repair or replace.
- If your order was shipped with FREE FREIGHT, then the cost of the freight charges will be deducted on top of the restocking charges.
- JN Equipment is not responsible for returns shipped to incorrect facilities.
- Any costs incurred by re-shipping to the correct address will be deducted from your credit.
- Buyer will be responsible for all shipping costs.
- Custom Order Parts are not returnable
- Orders cannot be cancelled once they have shipped, at that point you will need to ship the items back us after receiving them and a RGA number.
- Custom Order parts and/or Items under $10.00 are not returnable
- Please ship your items to the address indicated on the RMA form.
- GeneralPumpOnline.com is not responsible for unclaimed equipment left over 30 days after work is completed. We will make every attempt to contact you for returning your equipment. Any unclaimed items left over 30 days will become property of GeneralPumpOnline.com
We attempt to ship all “In-Stock” orders that are received and approved by 12:00PM E.S.T. (M-F) the same day. Orders placed after business hours will be processed on the morning of the next business day. Weekend orders (Friday after 5pm, Saturday & Sunday) orders will begin processing Monday morning. Orders $250.00 or more require a “direct signature” by you when they are delivered. Most smaller parts orders are shipped via FedEx or UPS. Larger items will be shipped via truck freight carrier. All orders will be shipped to the address you provide when placing your order. Any address changes will require you to cancel the original order and place a NEW order with the address change. Items shipped by freight carrier MUST be delivered and signed for at the address you provide, NO DOCK PICKUPS are allowed.
FedEx Standard Overnight®. Delivery by 3 p.m. the next business day to most areas, by 4:30 p.m. to rural areas and by 8 p.m. to residences. Available throughout all 50 states (except certain areas of Alaska and Hawaii). Saturday pickup available in many areas for an additional charge.
FedEx 2Day®.Delivery by 4:30 p.m. in 2 business days to most areas, by 8 p.m. to residences. Available throughout all 50 states. Saturday pickup and delivery available in many areas for an additional charge.
FedEx Express Saver®.Delivery by 4:30 p.m. in 3 business days to most areas, by 8 p.m. to residences. Available throughout all states except Alaska and Hawaii. Saturday pickup available in many areas for an additional charge.
For International Orders:
There may be additional charges for shipping and handling. Any additional paperwork required will also have a fee in addition to handling charges. ALL orders are shipped F.O.B. Shipping point ! We ship primarily FedEx or UPS, but also ship via truck freight. Any shipping charges listed on this website are designed to be the best general shipping charges based on the destination. If you have your own shipping arrangements, please call us at (561) 964-3228 to discuss other shipping options. Our website is designed to allow shipping to many places, and may place restrictions based on destination entered. If you are located outside of the U.S., or have shipping questions, please call (561) 964-3228. We cannot guarantee delivery times. Delivery time does not include order-processing time which can be up to two business days depending on the size and complexity of the order. Please keep in mind that in stock items may run out at any time, depending on the number of orders and order quantities for that particular item. If we are unable to fill your order completely in a reasonable time frame, we will send you a partial shipment and the rest of your items will go on back-order and then be shipped promptly upon their availability, at no additional cost to you. JN Equipment and jnequipment.com is not held responsible for any incorrect addresses given. Once an order is placed, the shipping address can not be changed.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, and in connection with other activities, services, features or resources we make available on our Site.Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
JNEquipment may collect and use Users personal information for the following purposes:
- To run and operate our Site
We may need your information display content on the Site correctly.
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your acceptance of these terms
This document was last updated on June 24, 2015
Terms & Conditions of Sale
1. User Eligibility
The JNE Sites are available only to residents of the U.S. who are over the age of 18 and can form legally binding agreements. The products and services available on the JNE Sites are available only in the U.S. If you do not qualify, do not use the JNE Sites. In addition, you should only access the JNE Sites from within the United States or its territories, as access to the JNE Sites may be prohibited in countries outside the U.S. If you access the JNE Sites from outside the United States, you do so at your own risk and you are responsible for complying with the laws and regulations of your territory of access. Special Note regarding Children: The JNE Sites are not intended for use by children under the age of 18 and, therefore, children under the age of 18 should not use the JNE Sites. JNE will comply with the Children’s Online Privacy Protection Act and will not knowingly collect information from children under the age of 18. If you have children under the age of 18, you should not allow those children to use the JNE Sites and you should always monitor your children’s use of the Internet. You should make your children aware that providing information about them over the Internet could be dangerous. Furthermore, parental control software is available to help you monitor your children’s use of the Internet and to block your children’s access to particular Internet sites.
2. Ownership and Permitted Use of JNE Sites and their Content
JNE provides the JNE Sites and their contents for your information, education and shopping pleasure. Please feel free to browse the JNE Sites. However, you should keep in mind that all of the information, content, and other material contained on the JNE Sites, including text, trademarks, written material, trade dress, catalogs, technical information and advertisements (all “Content”) are the sole and exclusive property of JNE, its licensors, or other third parties. Such Content is protected under United States copyright and other laws and international treaty provisions and any unauthorized use by you of this Content may subject you to civil and criminal penalties. The ownership of all content is retained by JNE. You may view, download, and print material displayed on the JNE Sites for your personal, non-commercial use only, provided you retain all copyright, trademark and other proprietary notices contained within the materials.
3. Certain Restrictions on Use
You may not:
distribute, retransmit, republish, reuse, repost, or use the contents of the JNE Sites for public or commercial purposes, without JNE’s prior written permission;
alter, modify, frame, or “mirror” any content contained on the JNE Sites
link to the JNE Sites;
use any data mining, robots, or similar data-gathering and extraction tools in connection with the JNE Sites;
remove or alter any copyright or other proprietary notices contained on the Content;
input or upload onto the JNE Sites any information or computer code that is intended to, or are likely to, damage, interfere with, alter, intercept or expropriate any data or system, or that infringes any intellectual property rights of JNE or any third party. Inappropriate uploads and inputs include, but are not limited to the following: Trojan horses, worms, time bombs, cancelbots and other unauthorized computer programming routines;
post or transmit any unlawful, threatening, obscene, libelous, or otherwise offensive material to the JNE Sites; or engage in any type of harassment activity via the JNE Sites.
4. Errors on the JNE Sites
JNE shall have no responsibility for errors of any kind on the JNE Sites or any Linked Website. Errors may include incorrect product and service descriptions, incorrect information regarding the availability of specific products, typographical errors and obsolete information, with the result that product and service descriptions, information regarding product availability, pricing information and the descriptions of promotional offers or other data may not be complete, current or accurate. In addition, errors may result when honoring a request or order placed by you if such request or order is based on incorrect information. JNE reserves the right to update or change information and correct any errors, inaccuracies, or other errors at any time. A customer’s sole and exclusive remedy if an item purchased by the customer from the JNE Sites does not fulfill the description set forth on the JNE Sites is to return the item, in an unused condition, to JNE for a refund of the purchase price and, in JNE’s sole discretion, the shipping costs paid by customer. Customer, however, is responsible for shipping costs to return the unwanted item to JNE. Because actual colors and the “look and feel” you see on the JNE Sites will depend on your monitor and other technical factors, JNE cannot guarantee that any video display of any product information or other data will be accurate at any time. The price of each product and service will only be confirmed by JNE upon the submission of an order by a customer. Prices provided on the JNE Sites are subject to change without notice and may or may not include shipping and handling or any applicable sales taxes or customs duties. In the event JNE discovers an error of any kind in pricing or product and service information, JNE reserves the right to, in JNE’s sole discretion, (i) cancel any order related to such pricing or product and services information error, (ii) before shipping the product to or performing the service for customer, notify the customer of the error, and await the customer’s instructions as to whether or not the customer wishes to proceed with the order in light of the error, or (iii) if a pricing error is involved, and a pricing error favors the customer, ship the product to customer at the incorrect price to the customer’s benefit. Products and services described on the JNE Sites are available only while supplies last, and JNE reserves the right to discontinue the offering or sale of any product or service at any time, without notice.
5. Feedback and Submissions to the JNE Sites
JNE welcomes your comments regarding the products and services offered on the JNE Sites. From time to time you may be given the opportunity to respond to surveys and provide feedback regarding (i) the store located on a unique JNE Site and (ii) the JNE Sites in general. Please understand that any questions, comments, testimonials, feedback, responses to surveys, suggestions, or similar material disclosed, submitted or posted by you on the JNE Sites or through the feedback and survey opportunities offered by JNE or third parties will be considered non-confidential, non-proprietary and not personal to you nor anyone else and may be disseminated or used by JNE, its affiliates, and the third parties collecting the feedback and responses for any purpose including, but not limited to, developing, manufacturing or marketing products. In addition, by disclosing, submitting, or posting material to the JNE Sites, you grant to JNE a non-exclusive, worldwide, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, edit, publish, translate, rework distribute and display that material without compensation or acknowledgement of source. Therefore, you should not send JNE any creative ideas, original materials, suggestions, marketing plans or other information that you would like to remain confidential or for which you would like acknowledgement or compensation. Additional terms and conditions may apply in connection with certain types of submissions (e.g. testimonials, sweepstakes or contest entries). If applicable, these additional terms and conditions will be set forth where you submit the information or in a link adjacent to where you submit the information. You should review all additional terms and conditions carefully before submitting material to the JNE Sites. By submitting material to the JNE Sites, you represent and warrant that you own or otherwise control the rights to your submission and that your submission does not contain software viruses, spiders, spybots, commercial solicitation, chain letters, mass mailings, or any form of spam. Furthermore, you understand that you may not use a false name, impersonate any person or entity, or otherwise mislead JNE as to the origin of any submission. You agree to indemnify JNE for all claims against it that arise from or are connected with your submission(s).
6. Disclaimer of Warranty
The JNE Sites, including all Content and the Content of any Linked Websites, are provided “as is” and “as available.” AS TO THE JNE SITES, AND ANY LINKED WEBSITE, TO THE FULLEST EXTENT PERMITTED BY LAW, JNE EXPRESSLY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. Without limitation to the foregoing, JNE makes no warranty: (a) that there will be no interference with your enjoyment of the JNE Sites or Linked Websites; (b) that the Content provided on the JNE Sites or Linked Websites will fulfill any particular purpose or need; (c) that the Content provided on the JNE Sites or Linked Websites is complete, reliable or accurate; (d) that any request or order placed by you to the JNE Sites or Linked Websites will be honored according to your schedule or any stated schedule; (e) that the JNE Sites or Linked Websites will otherwise meet any specifications, requirements or expectations; (f) that the JNE Sites or Linked Websites will be uninterrupted, timely, secure or error free; (g) that the results obtained from use of the JNE Sites or Linked Websites will be accurate and reliable; (h) that any errors in the content of the JNE Sites or Linked Websites will be corrected; (i) that materials on the JNE Sites or Linked Websites are appropriate or available for use in any particular location; or (j) that products or services displayed or referenced on the JNE Sites or Linked Websites are available for use in any particular location. You assume total responsibility and risk for your use of the JNE Sites and any Linked Website. Any material downloaded or otherwise obtained through the use of the JNE Sites or Linked Website shall be so obtained at your own discretion and risk. JNE will not be responsible for any damage to your computer system or loss of data that results from obtaining any material from the JNE Sites or any Linked Website. You assume the entire cost of any repairs, corrections or servicing of the products you order from the JNE Sites or any Linked Website.
7. Limitation of Liability
JNE will not be liable under any theory (including negligence) for any incidental, consequential, indirect, special, lost profits or punitive damages arising out of your access to or use of the JNE Sites, even if JNE has been advised of the possibility of such damages.
8. Order Fulfillment
JNE reserves the right in its sole discretion, without prior notice and for any reason, including but not limited to unavailability of products, to deny an order or to refuse to fulfill an order in whole or in part. Furthermore, JNE shall not be liable to you or any third party for such denial or refusal.
The JNE Sites may from time to time display links to other websites or resources sponsored by third parties as a convenience to you (such third party sites are known as “Linked Websites”). JNE has no control over Linked Websites and shall not be responsible for the availability of Linked Websites or their content. Access of Linked Websites is at your own risk. Third-party websites (and any websites to which they link) may also contain information that is inaccurate, incomplete, or outdated. JNE does not endorse or provide warranties of any kind as to the proprietors or content of any Linked Websites, including any linked website of any joint venture company or other company related to JNE.
13. Updates and Changes to Policies
15. Contact Information
Note: If you are an owner of intellectual property who believes your intellectual property has been improperly posted or distributed via this JNE Sites, please notify JNE immediately at email@example.com.
Effective January 1, 2016